Licensed Premises Performance Review Template

Licensed Premises Performance Review Example

Are you looking for help setting up a performance review checklist so that when you have your HR review meeting with your Licensed Premises, you can ensure you’re covering all the best practice areas? In the outline below, we give an outline of each section of the performance review template with tips, including employee information, performance summary, KPAs for your Licensed Premises, goal achievement, strengths and accomplishments, areas for improvement, performance review comments, a development plan and more.

Employee Information

Basic details such as name, job title (Licensed Premises), department, review period, and reviewer’s name. This sets the context and ensures accurate documentation.

Performance Summary

In the Performance Summary section for a professional in the licensed premises sector of the hospitality industry, it is essential to encapsulate the employee’s overall effectiveness in managing operations, customer service, and compliance with regulations. Highlight their ability to maintain a welcoming and safe environment for patrons while ensuring adherence to licensing laws and health standards. Acknowledge their contributions to team dynamics, including leadership in staff training and conflict resolution. Emphasize their role in driving sales and enhancing customer satisfaction through innovative service strategies. Additionally, note any improvements in operational efficiency and their proactive approach to problem-solving. This summary should reflect the employee’s impact on the establishment’s reputation and financial performance, providing a clear picture of their value to the organization.

Key Performance Areas (KPAs)

In a performance review for someone working in licensed premises within the hospitality industry, the Key Performance Areas should encompass several critical aspects. Technical skills are essential, focusing on the employee’s ability to manage and serve beverages responsibly, adhering to licensing laws and regulations. Productivity and efficiency should evaluate how effectively the employee manages time, handles peak hours, and maintains service speed without compromising quality. Collaboration and communication are vital, assessing the employee’s ability to work harmoniously with team members and communicate clearly with customers. Quality of work should be examined through the lens of customer satisfaction, attention to detail, and consistency in service delivery. These KPAs provide a comprehensive evaluation of the employee’s competencies and their alignment with the operational goals of the licensed premises.

Goal Achievement

In the Goal Achievement section of a performance review for someone in the hospitality industry working in licensed premises, it is important to assess the employee’s progress toward previously established objectives, such as enhancing customer satisfaction, increasing sales, and ensuring compliance with licensing regulations. This evaluation should consider the employee’s ability to effectively manage operations, maintain high service standards, and foster a welcoming environment. Additionally, it should highlight any innovative strategies implemented to improve guest experiences or operational efficiency. Recognizing achievements in meeting or exceeding targets can reinforce positive behaviors, while identifying areas needing improvement can guide future development. This section should also consider external factors impacting goal attainment and discuss any support or resources required to overcome challenges and achieve future objectives.

Strengths and Accomplishments

In the Strengths and Accomplishments section of a performance review for someone in the licensed premises sector of the hospitality industry, it is essential to highlight the employee’s exceptional customer service skills, which contribute to a welcoming and enjoyable atmosphere for patrons. Emphasize their ability to manage and maintain compliance with licensing regulations, ensuring a safe and legal environment. Recognize their achievements in increasing customer satisfaction and loyalty through personalized service and effective conflict resolution. Acknowledge their role in boosting sales through successful promotions and upselling techniques. Additionally, commend their teamwork and leadership abilities, which foster a collaborative and efficient work environment. Highlight any innovative ideas they have implemented to improve operations or enhance the customer experience. Celebrating these strengths and accomplishments not only validates their contributions but also encourages continued excellence and professional growth.

Areas for Improvement

In the Areas for Improvement section of a performance review for someone working in licensed premises within the hospitality industry, it is important to focus on enhancing customer service skills, such as active listening and conflict resolution, to ensure a positive guest experience. Emphasizing the importance of adhering to licensing laws and regulations is crucial, as is improving efficiency in handling peak times to maintain service quality. Encouraging the development of leadership skills can also be beneficial, particularly if the employee shows potential for advancement. Providing specific examples, such as a recent situation where customer feedback indicated a need for quicker service, can help illustrate areas for growth. The goal is to offer constructive feedback that motivates the employee to refine their skills and contribute more effectively to the team, fostering both personal and professional development.

Development Plan and Goals for the Next Period

In the Development Plan and Goals for the Next Period section of a performance review for someone in the licensed premises sector of the hospitality industry, it is essential to outline goals that enhance both personal growth and organizational success. This could involve setting SMART goals such as increasing customer satisfaction scores by 10% over the next six months through improved service techniques. Skill development might include attending workshops on the latest hospitality trends or obtaining certifications in responsible alcohol service. Additionally, mentorship opportunities could be arranged with experienced managers to refine leadership skills. These initiatives should align with the organization’s objectives, such as boosting revenue or enhancing brand reputation, ensuring that the employee’s growth contributes directly to the business’s success.

Rating Scale

A rating scale (e.g., 1-5 or “Needs Improvement” to “Exceeds Expectations”) standardizes feedback and makes performance levels more understandable.

Employee Comments

A space for your Licensed Premises employee to share their thoughts, feedback, or concerns about their review. This encourages dialogue and helps employees feel engaged in the process.

Signatures and Date

Signatures from both the Licensed Premises employee and reviewer indicate that the review was discussed and agreed upon, making it official and fostering accountability.

Building your Licensed Premises Performance Review template

From reading through the items in the example Licensed Premises checklist template above, you’ll now have an idea of how you can apply best practices to running Licensed Premises performance review meetings. Need help getting started? Scroll up to get a template that will save you hours of time.